1. Who we are
The data controller is Reputation Shield Ltd, a company registered in England and Wales (company number 14985187), registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ (the "Company", "we", "us"). Contact: contact@reputationshield.co.uk.
2. Data we collect
Enquiries: name, email, telephone number, country and your message. Clients: contact details, the URLs, search terms and documents relating to your matter, correspondence and payment records. Website: pages viewed, referring source, approximate country, device type and clicks, recorded with a daily-changing anonymised identifier and no cookies.
3. How we use it and why
To respond to enquiries and take steps before a contract (pre-contract steps); to provide our services (contract); to run, secure and improve our business and website (legitimate interests); to meet legal obligations (legal obligation); and for optional cookies and marketing (consent).
4. Sensitive information
Your matter may involve sensitive information. We use it only where necessary to provide the services and where the law permits, for example for legal claims or with your explicit consent.
5. Sharing
We do not sell personal data. We share it where necessary with search engines, publishers and platforms when making submissions for you, and with our hosting, email, payment and professional advisers, or where the law requires.
6. International transfers
Some recipients, including search engines, may process data outside the UK. Where required, we rely on UK adequacy regulations or approved safeguards.
7. Retention
We keep personal data only as long as needed for these purposes and for legal, accounting and claims purposes.
8. Your rights
You may request access to, correction or erasure of your data, restriction of or objection to processing, data portability, and withdraw consent at any time. Requests are free in most cases and answered within one month. Email contact@reputationshield.co.uk.
9. Complaints
You can complain to the Information Commissioner's Office at ico.org.uk.
10. Cookies
Optional advertising cookies (Google Ads) are used only with your consent. See our Cookie Policy.
11. Security and changes
We use appropriate measures to protect personal data. Each version of this policy shows its version and effective date.