1. Who we are
Services are sold by Reputation Shield Ltd, a company registered in England and Wales (company number 14985187), registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ (the "Company", "we", "us").
All contracts are made exclusively with Reputation Shield Ltd. Directors, employees, agents and representatives act only on behalf of the Company and do not assume personal contractual liability. No personal guarantee is given by any individual.
These terms apply together with our Terms & Conditions.
2. Ordering
After an initial assessment we provide a written scope and quotation. A contract is formed when we confirm acceptance in writing. Only the services, URLs, search terms and jurisdictions stated in the quotation are included.
3. Payment
Payment is due as stated in the quotation. Payment purchases our professional services, not a third-party decision.
4. No guaranteed results
All services are provided without guaranteed results. We do not guarantee that any search engine, publisher, website operator or other third party will remove, de-index or suppress any content, or make any particular decision. Those decisions are theirs alone.
5. Commencement
Work commences when we begin research, case assessment, reviewing URLs or documents, preparing requests, contacting publishers or website operators, or making submissions (including Google de-indexing submissions).
6. Refunds and cancellation
Once work has commenced, all fees are non-refundable, except where repayment is required by applicable law. A refusal, delay or non-response by Google, a publisher or any other third party does not create an entitlement to a refund.
Cancellation after work has commenced does not automatically entitle the Client to any repayment. Fees for work not yet performed are dealt with in accordance with the Agreement and applicable law.
Consumers contracting online or by telephone may cancel within 14 days of the contract being made. If you ask us to start work within that period, you must pay for work carried out up to the date you cancel, and you lose the right to cancel once the services are fully performed.
7. Client cooperation
The Client must provide accurate information and supporting documents promptly. Delay in doing so may delay or prevent the work.
8. Completion
The Services are complete when the deliverables stated in the quotation have been performed, whatever the third party's decision.
9. Complaints
Complaints should be sent to contact@reputationshield.co.uk. Nothing in these terms excludes or restricts any right or liability that cannot lawfully be excluded or restricted.